Frequently Asked Questions

How do I purchase a “Tap&Play Card”?

There are two Kiosks in Double Tap that can be used to buy a Tap Card. Touch the screen and follow the instructions to purchase the size card you want. There will be a $2 new card fee.

Why do I want to register my “Tap&Play Card”? 

If you ever lose your card we can look it up in the system by your name to issue you a new card with all of your Taps included. There will be a $2 new card fee. By having your name and email, we can also keep you in the loop for future promotions and events!

How do I reload my “Tap&Play Card”?

There are two Kiosks in Double Tap that can be used to reload your card. The prices are all the same but there is no ‘new card’ fee.

How do I find the balance of my “Tap&Play Card”?

The two Tap&Play kiosks can give you your balance. Tap the screen, then tap where it says, ‘Check Balance’ and follow the instructions.

What are my purchase options when purchasing a “Tap&Play Card”?

There are 6 sizes of cards:  $20, $30, $40, $50, $75 and $100.

What are the game costs?

Game costs are called ‘Taps’. They range from 35 - 95 taps per play depending on what game you want to play.

What if I lose my “Tap&Play Card”? Do I lose my “Taps”?

You won’t lose your taps if you have registered your card with your name and email. We can search for your registered information in our system and transfer the taps to your new card. A $2 new card fee will apply.

What do I do if I tap my card and the game doesn't work?

Find a Double Tap employee and show them the problem. They will fix the issue or they will refund your taps on your card.

How do I register my “Tap&Play Card”?

You can register your Tap&Play Card at the kiosk. Feel free to ask a staff member to assist you!

What are "CAPS"?

This is the name of our redemption currency.  You can check your CAPS balance at any of the Kiosks where you buy and refill your Tap to Play cards.

How do I earn "CAPS"?

CAPS are a reward for playing, and sometimes playing well, a game that you spent TAPS on.

What prizes can I earn with my "CAPS"? You can 'buy' more taps to keep playing games, you can get drinks and even a personal size pizza.

How do I redeem my "CAPS"?

Take your Tap to Play card up to the bar and order what you want off of our CAPS menu.  The bartender will remove the CAPS needed for the item you order.